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    Substitution Policy

Substitutions may be necessary to ensure your arrangement or specialty gift is
delivered in a timely manner. The utmost care and attention is given to your
order to ensure that it is as similar as possible to the requested item.

Gifts

* Specialty gifts may be substituted with another specialty gift of equal or
greater value and of similar theme and category.

Flowers

* In arrangements of assorted flowers, the colors shown online will be used
if at all possible, even if this means substituting other kinds of flowers
of equal or greater value.
* For one-of-a-kind flower arrangements, such as all roses or all lilies, we
will make every attempt to match the flower type, but may substitute with
another color.
* If the floral container shown online is not available, a similar container
will be used.

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